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Terms Of Service
Compliant with EU Consumer Rights Directive (2011/83/EU), General Product Safety Regulation & Digital Services Act
AAROSHRE LLC
Official Website: aaroshre.xyz
Service Email: service@aaroshre.xyz
This policy is tailored to the characteristics of outdoor bags to provide transparent, compliant, and high-quality service guarantees for consumers in the EU, ensuring your rights are fully respected and protected.
1. Return and Exchange Service
No-Reason Return Right: 14-day no-reason return right (per EU Consumer Rights Directive) with conditions:
- Application submitted within 14 days of receipt
- Product unused, undamaged with original packaging/accessories (tags, instructions, gifts, etc.)
Returns/Exchanges for Quality Issues: 30-day return/exchange window for defective products (quality defects, malfunctions, mismatch with order). We bear round-trip shipping & customs clearance costs after verification (proof of issue required).
Return/Exchange Process:
- Apply via official email (specify order number, reason, desired solution)
- We review and confirm within 3 business days (provide return address/logistics guidance)
- Ship goods within 7 days of approval (retain tracking number)
- Full refund (including original shipping) or replacement within 14 days of receiving returned goods
2. Customer Inquiry & Complaint Handling
Inquiry Response: Respond within 24 hours (weekdays) / 48 hours (holidays) for product/logistics/policy inquiries (via official website/email).
Complaint Handling Process:
• Registration & Verification: Complete within 1 business day of receiving written complaint
• Communication & Solution: Provide specific solution within 3 business days
• Follow-up & Implementation: Ensure solution execution and satisfaction follow-up
Dispute Resolution: Mediate via EU Online Dispute Resolution Platform (ODR); seek remedies through European Small Claims Procedure (ESCP) for cross-border disputes < €5,000.
3. Compliance & Additional Services
Product Compliance Guarantee: All bags are CE certified, comply with REACH & Sustainable Product Design Act. Digital Product Passport technology enables traceability of compliance information.
Repair & Maintenance Support: Free maintenance consultation (cleaning/waterproofing/accessory guidance); paid repair services for out-of-warranty products (cost/timeframe confirmed in advance).
Information Transparency & Privacy Protection: Clear disclosure of warranty/return rights; strict compliance with GDPR (collect/use info only for necessary services, no unauthorized disclosure to third parties).
4. Policy Explanation & Updates
This policy applies to consumers in EU member states/EEA, implemented based on local laws.
We optimize services per EU policy updates (e.g., 2026 Rights to Repair Directive). Updated policies are published on aaroshre.xyz in advance, effective 30 days after publication.
AAROSHRE LLC is committed to providing high-quality outdoor bags and compliant services to EU consumers, respecting legitimate rights and promoting sustainable consumption. Uncovered matters are governed by EU laws and bilateral agreements.
— AAROSHRE LLC