Return & Exchange Policy

Thank you for choosing AAROSHRE LLC's outdoor bags — we are committed to protecting your shopping rights

AAROSHRE LLC
Official Website: aaroshre.xyz
Service Email: service@aaroshre.xyz

If you have any questions or needs regarding your purchased products, please carefully read the following return and exchange policy to ensure a smooth process. For further questions, please contact us through our official channels.

1. Basic Prerequisites for Returns and Exchanges

1.1 Timeframe: You can apply for a return or exchange within 30 calendar days of receiving the product. Applications submitted after this period will not be accepted.

1.2 Product Condition: The outdoor bag must be brand new, unused, with complete tags/accessories (shoulder straps, storage bags, manuals, etc.) — no stains, scratches, or damage affecting resale. Used products (e.g., used in outdoor activities/hiking) are ineligible.

1.3 Proof of Purchase Required: Valid proof (order number for online purchases, invoice/receipt for offline purchases, product photos) must be provided to process returns/exchanges.

2. Return and Exchange Rules for Different Scenarios

2.1 Product Quality Issues
Free return/exchange (we bear round-trip shipping) for verified quality issues:

Loose/fraying stitching, fabric damage/tearing (non-human caused)
Unusable/detached zippers, buckles or other accessories
Significant color/style differences from order description
Other issues meeting national product quality standards

Contact service@aaroshre.xyz with order info, problem details and photos/videos — we verify within 1-3 business days.

2.2 Returns and Exchanges for Personal Reasons
For non-quality issues (preference, size mismatch), you must meet all basic prerequisites and:

Bear round-trip shipping costs; pay price difference for exchanges (if applicable)
Refund amount deducts applied discounts/coupons (based on actual payment)
We reserve the right to refuse or deduct repair fees for used/missing/damaged products

3. Return and Exchange Process

3.1 Application Submission: Email service@aaroshre.xyz (Subject: "Return & Exchange - Order No. - Name") with order info, reason, contact, desired action (refund/exchange) and product photos.

3.2 Review and Confirmation: We review within 1-3 business days — send approval email with return address/tracking number (mark on package) or rejection reason.

3.3 Product Return: Return eligible products to designated address within 7 calendar days of approval (use trackable courier, proper packaging).

3.4 Acceptance and Processing: We complete acceptance within 3-5 business days:
• Replacements shipped within 1-3 business days after approval
• Refunds processed to original payment account within 3-7 business days (arrival depends on payment platform)

4. Special Notes

4.1 Logistics Responsibility: Verify damaged/missing packages with courier on spot (take photos) and contact service@aaroshre.xyz immediately. Signed packages require your proof for subsequent issues.

4.2 Extended After-Sales Guarantee: 12-month warranty (from purchase date) for non-human quality issues — free repair with proof of purchase.

4.3 Policy Adjustment Notice: Policy may be adjusted — latest version published on aaroshre.xyz. Continued purchases mean acceptance of adjusted policy.