Order Processing Cycle: All EU orders will be prepared, inspected, and shipped within 4-7 business days after payment confirmation.

Shipping Documents: A tracking number and real-time tracking link will be sent to your email after shipment for full logistics monitoring.

Estimated Shipping Time: 10-20 business days (including EU customs clearance) from shipment to EU address delivery.

Logistics Channel Configuration: EU-compliant cross-border logistics network + overseas warehouse transit model. Goods are bulk-shipped to EU partner warehouses, then delivered via local providers (DHL/GLS) for last-mile delivery.

Transit Time Differences: 10-15 business days for major cities in core EU states (Germany/France/Italy/Spain); 15-20 business days for remote/non-core areas (subject to logistics provider updates).

Customs Duties and VAT: 2025 EU cross-border e-commerce regulations abolish €150 tax exemption:
• Customs duties: 8% (synthetic leather) / 17% (natural leather, per EU customs classification)
• VAT: 19%-27% (per EU member state rules)

Logistics Handling Fee: €0.50 per parcel (included in shipping cost, no extra charge to consumers).

Transparency Commitment: All taxes/fees are clearly displayed at checkout (no hidden charges). Verify via EU Commission TARIC tool or customer service.

Required Documents: Commercial invoice, packing list, certificate of origin (CO); CITES permit (if applicable) and RoHS report for leather/metal accessories (compliant with UCC/REACH regulations).

Customs Clearance Assistance: Support for supplementary declaration info; assist with tracking delays from customs inspections/quarantine (no direct liability).

Product Compliance Guarantee: All bags pass CE certification & EU safety testing (avoids clearance delays/returns due to non-compliance).

Shipping Restrictions: No EU-outside transshipment; delivery address must be valid within EU member states (including compliant overseas territories).

Force Majeure Disclaimer: No compensation for delays/returns due to natural disasters/war/policy changes/incorrect address/no signature (return shipping borne by recipient; we assist with coordination).

Package Risk Warning: Report damage/missing accessories via email within 48 hours of signing (provide photo/text evidence) for after-sales verification & reshipment.

6. Inquiries & Feedback

Official Website: aaroshre.xyz

Inquiry Email: service@aaroshre.xyz

Response Time: 24 hours (weekdays) / 48 hours (holidays)